TERMS & CONDITIONS
Cancellation, Shipping & Returns
Tuition Cancellation Policy
You may cancel your lesson up to 3 weeks before the lesson date. If you need to cancel or amend your lesson later than this, we will endeavour to find an alternative date to suit you. If that is not possible, you will need to pay for your lesson unless we are able to rebook your time slot to another person.
We may need to postpone your lesson due to weather conditions.. We will always endeavour to find another convenient time for you (and we are very flexible) but we do not offer refunds for weather related cancellations.
For in stock items, we aim to despatch within 2 working days of agreeing your order. As we do not keep every product variant in stock we will discuss the estimated delivery timescale with you prior to accepting your order. We generally use a 48 hour delivery service but, depending on the type of product, delivery times may vary.
Return & Exchange Policy
You may return your items purchased via the website or over the phone within 14 days of receiving them for any reason provided that the goods are in their original condition and unused with all tags and packaging still in place. You will be entitled to a full refund of the price of the goods but you must pay for returning the goods to us.
If the goods are damaged or faulty, as well as your rights under the Consumer Rights Act, we will always honour the manufacturer's warranty (usually one year unless otherwise stated). Each manufacturer's warrantees are subject to exceptions which are generally to be found on their websites and in the documentation provided with their products.
Our return and exchange policy relates to goods purchased and used in the UK, Isle of Man and the Channel Islands only.
Privacy & Safety
Privacy & Safety
Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices (in accordance with GDPR) and the choices you can make about the way your information is collected and used.
The Information We Collect:
This notice applies to all information collected or submitted on this website. On some pages, you can order products, make requests, and register to receive materials. The types of personal information collected at these pages are:
On some pages, you can submit information about other people. For example, if you order a gift online and want it sent directly to the recipient, you will need to submit the recipient's address. In this circumstance, the types of personal information collected are:
When booking tuition, you can provide us with personal information, such as your age, size, weight, etc., and also information concerning your health.
The Way We Use Information:
We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order.
We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order.
We use the personal information you provide when booking tuition to assess whether we can provide the service and in order to tailor the tuition and associated equipment for your requirements. As a centre affiliated to the International Kiteboarding Organisation ("IKO"), we may share parts of this information with the IKO in order to be able to certify your tuition. We do not share this data with any other third party.
We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties.
You can register with our website if you would like to receive updates on our new products and services. Information you submit on our website will not be used for this purpose unless you fill out the registration form.
Occasionally we may contact you to find out why you may have not completed an order with us - to ensure there is no problem. Should you prefer to not have us check, please let us know.
Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.
Our Commitment To Data Security
To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.
How You Can Access, Correct or Remove Your Information
You can access all your personally identifiable information that we collect online and maintain by calling us or sending us an email.. We use this procedure to better safeguard your information.
You can correct factual errors in your personally identifiable information by sending us a request that credibly shows error.
To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections.
To make this site work properly, we sometimes place small data files called cookies on your device. Most big websites do this too.
What are cookies?
A cookie is a small text file that a website saves on your computer or mobile device when you visit the site. It enables the website to remember your actions and preferences (such as login, language, font size and other display preferences) over a period of time, so you don’t have to keep re-entering them whenever you come back to the site or browse from one page to another.
We use a session cookie that contains simply the session ID number which identifies the visitor to the store, as separate from other visitors. The session cookie contains no personal identity information, and in itself is thus anonymous as a 3rd-party cannot use anything in the cookie to identify the visitor in any way. In a traditional configuration, and by definition, this session cookie expires at the end of the visitor's session in the browser, or at a predefined time (typically 24 minutes) after their last "click", whichever is sooner.
The session ID is used only to recognize what the visitor has done during their visit to the store. This includes things like: whether you have put something in the shopping basket, whether you have logged in, and allows you to proceed through checkout.
On occassion we may use a 30day expiry cookie for pop-ups so that they do not annoy you every time you visit. Again these hold no personal identity information.
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.
We use performance cookies from Google and Facebook.
How to control cookies
You can control and/or delete cookies as you wish - for details, see aboutcookies.org. You can delete all cookies that are already on your computer and you can set most browsers to prevent them from being placed. If you do this, however, you may have to manually adjust some preferences every time you visit a site and some services and functionalities may not work.
How To Contact Us
Should you have other questions or concerns about these privacy policies, please contact us, using the contact us link.